Budget Billing Reconciliation: If you are enrolled in the Budget Billing Program your new equal payment amount will begin in June.
Residential Water Meter Reading: By law, if a utility provides electric or water service to a property, it then has the right to enter, read or maintain its metering equipment without permission for the occupant. Additionally, the resident is responsible for providing safe access to the utility’s equipment. This year, water meters will be read twice and the meter readers may need access to the meter vault to acquire a reading. The crews are schedule to begin the first cycle of reading meters the second week of May.
The reason water meters are read only twice a year is historically water usage during the winter and spring months is low and it is not cost effective to send employees out to collect readings during these seasons. Any usage over the allotted monthly amount will be billed to your account. Likewise, any under usage will be credited to your account.
Please note, MEWCO employees drive company vehicles, wear company shirts, and carry a photo ID. Should the meter reader leave a card requesting a meter reading, then please call our message number at (509) 928-3121, option #5, and leave your name, address, phone number and meter reading. Should your water usage need to be calculated then a $20 Usage Calculation Fee will be applied if we do not receive a reading within five working days from the date on the request card.
Water Meter Usage Calculation Fee Effective January 1, 2015, the Water Meter Usage Calculation Fee will be $20. This fee applies when Modern is unable to secure a valid water reading and is based on the semi-annual costs associated with generating, reviewing and inputting, as well as managing, the calculation for actual water usage.
Currently water meters are read twice a year, this $20 fee will be applied each time a work order must be completed for a water usage true up calculation. To avoid, the Water Usage Calculation Fee simply read your water meter and call in your actual usage within five days of receiving a meter reading request door hanger.
Do you need payment assistance? Please click on Help Sheet for a list of agencies that may be able to help you.
Conservation Rebate Program Expanded: MEWCO is partnering with Efficiency Services Group (ESG). This partnership will allow MEWCO to expand its conservation rebate programs. Please click here for more rebate forms and more information.
Imposter Alert: Two men are claiming to be MEWCO employees and are asking to enter homes to check water pressure. MEWCO employees drive marked company vehicles, wear blue shirts with our logo and carry company photo ID. Please do not let these importers in to your home. Additionally, watch out for bogus collection calls. MEWCO does not make collection calls demanding immediate payment. Call MEWCO at (509) 928-4540 if you have any questions about your account. Also, please notify the Better Business Bureau at (509) 455-4200 or firstname.lastname@example.org if you are contacted by these imposters. Don’t let a scammer take advantage of you.
Consumer Confidence Report The Consumer Confidence Report, or CCR, is an annual drinking water report that helps people make informed choices about the water they drink and use. Click here for more information.
Safety Tips 1. Look up and around you. Always be aware of the location of power lines, particularly when using long metal tools like ladders, pool skimmers and pruning poles, or when installing rooftop antennas and satellite dishes or doing roof repair work. 2. Be especially careful when working near power lines attached to your house. Keep equipment and yourself at least 10 feet from lines. 3. If your projects include digging, like building a deck or planting a tree, call the national underground utility locator at 8-1-1 before you begin. Be safe ~ not sorry!
Ordering Checks? Modern Electric Water Company uses an optical reader to post payments to customers’ accounts and then electronically transmits the daily deposit to its bank. Recently, some of the checks received from customers that have dark background colors could not be read by the optical reader and the bank could not identify the customers’ financial information, customer name, check number, and/or payment amount.
Unfortunately, these checks could not be processed by the bank and were returned to Modern. In order to avoid check processing problems, the next time you order checks, please be aware of the darkness of the background scene. We appreciate your assistance to help us avoid this potential payment posting problem.
Are you struggling to make your mortgage payment? SNAP offers Free Homeowner Counseling, and Foreclosure Prevention Loans. For more info call 456-7106