MEWCO Customer Center provides you complete account access. Through the MEWCO Customer Center, you can register to pay your bill online. You can then access valuable information, such as your usage and billing history. These resources will allow you to easily evaluate and manage your usage effectively. All the information you need is right at your finger tips! To begin click on the account access tab.
Do you need payment assistance?
Please call Modern Electric Water Company’s Customer Service Center at 509 928-4540 Ext 1 if you are having difficulty making your monthly payment.
The following agencies also offer payment assistance:
Spokane Neighborhood Action Program (SNAP), 509 456-7110, distributes assistance funds during the heating season. Grants are based on income and family size. Contact SNAP for more information at www.snapwa.org
Modern Help or Modern Senior Help, 509 456-7110, funding is available for qualified Modern Electric Water Company customers. This funding is managed by SNAP.
Project Share, 509 456-7110, assists with funds based upon income and family size. Project Share was established to provide emergency energy assistance to those not eligible for heating assistance or who have exhausted all other available energy assistance sources. Funding comes from contributions made by utility customers. Assistance is provided once only every other heating season when funding is available.
Project Share Donations, if you are able to help please donate to stabilize households-in-crisis. Every dollar helps. Please click here to givetoprojectshare.org Donations may also be included with your monthly payment made payable to MEWCO.
Washington Information Network 211, call 211 for health and human service information and referrals. More information is available at win211.org
Make your life easier by signing up for the Automatic Payment Program (APP). Your statement will automatically be paid 14 days after it bills (withdrawal dates may vary slightly per month). Click Here for APP Form
Where are my emails from MEWCO?
Are you finding emails that MEWCO sends to you in your Junk Email file? To fix the issue please add firstname.lastname@example.org to your Approved Senders list. For a step-by-step guide from wikiHow please click on the link naming your email service provider.
Modern Electric Water Company uses an optical reader to post payments to customers’ accounts and then electronically transmits the daily deposit to its bank. Recently, some of the checks received from customers that have dark background colors could not be read by the optical reader and the bank could not identify the customers’ financial information, customer name, check number, and/or payment amount.
Unfortunately, these checks could not be processed by the bank and were returned to Modern. In order to avoid check processing problems, the next time you order checks, please be aware of the darkness of the background scene. We appreciate your assistance to help us avoid this potential payment posting problem.